Case · Wesdex · Helsingør, Denmark
Site visit in the morning. Scope of work in the customer’s inbox by the afternoon.
01 / In short
Jonas Wesley owns Wesdex and does the site visits himself. Customers used to wait one to two weeks for a scope of work, and up to two months on big jobs. Now it can arrive the same day.
Same day
the customer can have the scope of work in their inbox.
Under 1 min.
for Dalton to sort the notes after Jonas taps Structure.
3 in 4
customers approve the scope the same day they get it.
337
improvements to the system since June.
02 / Time
What took weeks can now happen in a day.
From the site visit to the moment the customer has a scope of work in hand. Before and now, drawn to the same scale.
Before
Big jobs: up to 2 months
Small jobs: 1 to 2 weeks
Now
Same day the customer can have the scope of work.
Day 1, hour by hour
Example of a day10:00
Jonas does the site visit and dictates in the basement.
10:45
Dalton has sorted the notes into rooms and items.
14:30
Jonas reviews, corrects and approves.
15:10
The customer has the scope of work in their inbox.
Afterwards
The quote with a price follows shortly after, once the customer has approved the scope of work.
03 / The flow
Jonas talks. Dalton writes. The customer reads.
Jonas dictates while he looks around. When he taps Structure, Dalton sorts the notes. Jonas reviews, corrects and sends, and the customer gets a scope of work they can approve right on the page.
Step 1
In the basement
Jonas dictates and takes photos. Each paragraph is saved on the phone as soon as it is there.
Step 2
Dalton sorts
One tap on Structure, and Dalton puts the notes into five piles. Jonas’ own words stay as they are.
Dalton suggests. Jonas decides.
- Review
- Jonas corrects and approves every item.
- Clarify
- What only the customer can answer goes along as a question.
Step 3
With the customer
Jonas sends it, and the customer gets a link to the scope of work. They can approve it right on the page.
The screens are drawn from the Wesdex app, which is in Danish. The customer and the address are made up.
04 / The customer
Customers expect to wait. Some never get the chance.
The industry is slow, and customers know it. So when the scope of work lands the same afternoon, and the quote shortly after, they notice.
Half an hour.
One customer had the scope to approve 30 minutes after the site visit ended. He thought that was pretty wild, and approved it on the spot.
Scope first. Price second.
The customer gets a link to a description of the job as Wesdex understands it. There is no price on it yet. Saying yes is risk-free: the scope only sets out what Wesdex will get prices for. Three in four approve it the same day, and the quote with prices follows shortly after.
The customer answers on the page.
The scope can be approved straight from the phone. If something isn’t right, the customer asks for changes in the same place.
05 / The team
Jonas has a team now. He’s still the boss.
AI helpers, each with its own job. They prepare, Jonas decides. Follow-ups to customers and requests to suppliers wait as drafts until he has signed off on them.
Dalton
Operations
Sorts the journal, writes requests to suppliers and follows up on quotes.
Jonas approves every item and every email.
Lucky Luke
Research
Finds new suppliers and their contact details.
Jonas chooses who makes the list.
Jane
Sync
Keeps Ordrestyring, Wesdex’s job management system, up to date, so nothing is typed twice.
Speaks up when something doesn’t match.
Bent
Foreman
Keeps an eye on the others and writes a daily report.
Flags errors, so Jonas doesn’t have to go looking for them.
Jonas
The boss
Gets everything prepared. Makes the call himself.
06 / Usability
Built for one hand, in a basement.
Jonas stands with the phone in one hand and the customer next to him. There is no second screen and often no signal. So everything has to work with a thumb, and nothing can get lost.
He talks. The phone writes.
Each paragraph is saved on the phone the moment it is there. Even with no signal in the basement.
Dalton keeps working.
Jonas can put the phone in his pocket and move on to the next customer. The analysis keeps running in the background.
The phone lets him know.
When Dalton is done, Jonas gets a notification. One tap, and he is in the review.
At the desk
The whole job in one place: emails, notes and an AI summary of what has been agreed and what is still open.
07 / Pace
On Monday, Jonas asks for three things. Two are fixed that evening.
Jonas speaks up when something bugs him. The fixes arrive while he still remembers what he asked for.
Request · Monday 13:40
Internal labels such as “own work” must not show on the customer’s quote.
Fixed Monday 22:10
Request · Monday 15:28
It must be possible to set the total price by hand.
Fixed Monday 23:02
Request · Monday 13:30
The suppliers’ total price must be shown without VAT.
Fixed Tuesday 14:09
337
improvements since June.
Each dot is a day. The bigger the dot, the more improvements that day.
Monday 5 October, the day of Jonas’ three requests
Counted as merged changes to Wesdex’s code, 5 June to 6 October 2026.
08 / Next step
What takes too long in your business?
I build systems that take the waiting out of businesses where people are busy with the real work. If you run a construction business yourself, you know what a day is worth.
Write a few lines. I reply the same day.